REFUND AND EXCHANGE POLICY

For full priced items, we will happily offer you a refund, exchange or a credit note which is valid for for 18 months

For sale, promotional or discounted items, we do not refund for change of mind (size, style, timing or fit); we will however offer a credit note or exchange. This does not apply to items marked at over 50%- these items are strictly final sale and cannot be refunded or exchanged.

Our Refund and Exchange policy is strictly within 14 days of purchase by first requesting an authorisation to return via email at info@elysiancollective.com.au

We are unable to accept goods that are not in their original sale condition. All swing tags must be on your item.

Faulty items are refunded or exchanged on approval from the manufacturer and where possible, a replacement will be sent pending approval from the manufacturer. Elysian Collective  is not liable for faulty stitching, zippers, fabric or incorrectly labelled or sized items and requests to investigate such is sent via the manufacturer. Allow a minimum of two weeks for this claim to be processed. 

SALE ITEMS

We are happy to offer an exchange for another item, or issue an e-Boutique credit note  for any item that is sold as a sale item online. There are strictly No Refunds on sale items for change of mind ((size, style, timing or fit).

"Sale Items" are listed as anything other than a full Recommended Retail Price Paid and thus include percentage discounts, dollar discounts, promotional codes, flash sales, gift with purchase, buy one get one free, etc. etc.

Items listed under "final sale" are drastically reduced and late season stock and therefore cannot be refunded, returned or exchanged unless assessed as faulty (faulty as otherwise listed).

Items on sale at or more than 51% off RRP or equating to or more than 60% off with a promotional code are final sale and can not be returned.
Items on sale at or up to 50% off can be exchanged for a credit note or exchanged for another item, there is strictly no refunds on sale items.

FREIGHT

Orders received prior to 3pm Monday to Friday will be priorotised and sent the same day, if overnight express post is selected.

Order where postage is selected as off-peak or FREE (for orders over $300) ship standard freight, allow up to 5 working days for the east coast of Australia (WA & SA customers may also require shipping over the weekend to reach their destination).

International shipping timelines is a guideline only, due to several suppliers managing international deliveries and import, tax, duties and factors that may affect shipping country specific, we cannot be held responsible or liable for items that ship outside of the 10 working day guideline.

 

The cost of the return freight is the responsibility of the customer. We strongly recommend that all returns are sent via Registered Express Post with Signature on Delivery as postage. This ensures your item is trackable and secure. Lost or Damaged returned parcels are not the responsibility of Elysian Collective.

HOW TO REQUEST A RETURN OR EXCHANGE

To request a return or exchange, please email us at info@elysiancollective.com.au with details of your request for return.

All orders are subject to availability. We will do our best to supply you with your ordered item. However, on occasion items may not be available. In this instance, we will be in touch and offer you a replacement size or refund for the unavailable item.

INTIMATES AND EARRINGS

In order to protect our customers, we can not accept returns (refunds or exchanges) on underwear or earrings, unless assessed as faulty.Please select your underwear and earrings carefully.

SWIMWEAR

For all swimwear, customers must first try on items wearing undergarments. If approved to return, the hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear. All swing tags must be in place.

e-GIFT CARDS

e-Gift Cards are valid for 18 months from the date of purchase e-Gift Cards are not redeemable for cash and can only be used online. e-Gift Cards purchased in-store cannot be redeemed on the e-boutique. e-Gift Cards are not transferrable for cash and can not be used to make a payment on an in store lay-by. We do not offer lay-by online by we do offer Afterpay.

BUY NOW PAY LATER WITH AFTERPAY

Afterpay offers simple and affordable instalment plans for online and in-store shoppers. The payment platform allows you to purchase in four equal instalments, due every 2 weeks. For example, if you purchase an item for
$200, you pay 4 instalments of $50. There is no additional cost to use Afterpay so long as you pay on time. All of your payments are interest-free and you will receive your order straight away.

Its super easy to use , just simply chose the items you want and go to check out and chose Afterpay as your payment option. Either login into your account or sign up for an account to complete transaction. For more information go to www.afterpay.com.au

 

CURRENCY

All prices displayed on the online store are in Australian Dollars.

ORDER ENQUIRIES

Should there be an issue with your order we request that you contact us within 24 hours of receiving your order at info@elysiancollective.com.au