You can now shop all our Shop Stock 24/7 via www.elysiancollective.com.au
Simply select your items and at checkout choose your shipping method.
You can select from: pick up at Narrabeen boutique where stock is located, or send via off peak, express post or contact firstname.lastname@example.org for courier options.
Australia Post Shipping Options, Trackable and Signature on Delivery/ Authority to Leave
For all deliveries within Australia you may select from Overnight Express Post ($15.00 inc GST, FREE for orders over $300);
For all International shipments, we charge a flat rate of $25 (FREE for orders over $350) up to 22kg
FREE Collection Locations
Your online order received by 2pm daily will still be processed, picked and packed through our online boutique and warehouse, however instead of being shipped out with Australia Post your order can be collected from our Narrabeen boutique.
Delivery for orders placed by 2:00 P.M. Monday - Friday AEST (For in-stock items only) are shipped via Aust Post E-Parcel within Australia, or shipped via Registered Post International (length of time varies according to destination please allow up to 10 business days) that same day.
For orders placed after 2:00PM we cannot guarantee of same day despatch via overnight express within Australia or via Registered Post International.
If your order is placed on a weekend or public holiday, it will be dispatched next business day.
Please allow 1-3 additional days for locations outside of metropolitan areas. Any delivery date or time specified by us is a best estimate only and Elysian Collective will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Orders are subject to availability. Orders will be delivered between Monday - Friday 9am - 5pm, please note deliveries are not made on weekends.
OWNERSHIP AND RISK
Ownership and risk of damage in the goods passes to you upon delivery at your specified delivery address. When orders shipped internationally reach your destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Please note: Elysian Collective cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties. We also unfortunately cannot mark any international order as a 'gift', due to law prohibitions.
SALE DELIVERY DELAYS
Please note during sale periods, orders may be subject to delay, so please allow minimum 3-5 business days for delivery.
If you have any questions regarding an open order, please call us on +61 0403 041184 or send an email email@example.com
Please include your full name, order number and best daytime contact number with your query and a staff member will be in contact with you within 24 hours.
Your order will be processed and sent the same day if your order is received by 2pm EST Monday to Friday. We use Australia Post on all Australian orders. Once you receive a dispatch notification your parcel should arrive within 1-2 business days pending on which option you chose for delivery.
What are your shipping costs?
Standard Post (1-5 days) - $10.00
Express Post (Next day Delivery) $15.00
International Delivery - $30.00
Oh no! My item is not quite right - what should I do?
All returns are to be addressed to:
Shop 4, 49 Waterloo Street, Narrabeen NSW 2101
Please email tracking number and once we receive your item we will be in touch. Please note we are not responsible for any delivery costs for any returned items.
Please allow up to 7 days for your return to be processed.
All AfterPay and ZipPay orders can only be exchanged online. Our boutiques are not able to process exchanges or action credit notes.
We are happy to provide an exchange or credit note on all full priced items. Sale items are strictly exchange over. Items that have been further reduced with a coupon or promotional code are final. We do not accept refunds for change of mind, incorrect size or wrong decision.
What are your store hours?
We are open every day (yes we love our store!)
Mon - Fri: 10am - 6pm
Thursdays: 10am - 7pm
Sat & Sun: 10am - 4pm
Do you ship internationally?
Yes we do! We offer delivery to all our international customers which takes approximately 3-7 working days depending on your location. We charge a flat fee of $30.00
Taxes: Elysian Collective can not not be held responsible for any extra charges that may be applied to your order by customs.
Not what you were after? Email us on firstname.lastname@example.org or phone us on (02) 9913-7841.