FAQs/Returns/Shipping

    I've just placed an order! When should I expect to receive it?

      Your order will be processed and sent the same day if your order is received by 12pm EST Monday to Friday. We use Australia Post on all Australian orders. Once you receive a dispatch notification your parcel should arrive within 1-2 business days pending on which option you chose for delivery. Please note as sale stock is located at our warehouse, please allow 2 - 3 days to transfer from our warehouse, in addition to shipping time.

      Please note that there may be some shipping delays during sale periods.  We will endeavour to meet timeframes where possible, however due to the volume of orders received we do appreciate your patience during these busy periods.

       

      Help! I am in between sizes and not sure what size to order.

      We understand that size and fit can vary between brands, and when ordering online finding the correct fit can be tricky.  We are to help - please give us a call in store on 02 9913 7841 to assist you determine your best size, or alternatively contact us online via our chat window.  On the occasion where you order multiple sizes to ensure the correct fit, we are happy to refund one of the sizes to alleviate the issue of exchanging sizes.

       

      What are your shipping costs?

        Standard Post (1-5 days) - $10.00

        Express Post (1-3 days delivery, dependant on location) $15.00

        International Delivery - $40.00

         

          Oh no! My item is not quite right - what should I do?

            We are so sorry to hear! Please note we don't offer refunds for change of mind, incorrect size or wrong decision, however we are happy to offer a credit note or exchange for another item. Please refer to our Returns Policy for further information.

             

              Am I able to exchange an online item in one of your stores?
                Yes - if you purchased an item using a debit/credit card, gift voucher or credit note you can pop into one of our stores to complete your exchange. 

                 

                  What is your return policy?

                    Please refer to our Returns Page for information on our returns policy.

                    What are your store hours?

                      We are open every day (yes we love our store!)

                      Monday : 10am - 4pm                                                                                  Tuesday - Friday : 9am - 5pm
                      Saturday & Sunday : 10am - 4pm

                       

                        I would like to pre-order a particular style. What is involved?
                          We offer pre-order on exclusive pieces that we have limited units in. This means you will be able to secure your size before the release date. You will be required to pay the total amount due at the time you place your pre-order. Please note whilst we can not guarantee an exact date of arrival, and can only given you an estimate, we will endeavour to keep you as informed as possible. Our returns policy remains the same for pre-orders and we are unable to provide a refund for change or mind, wrong decision or incorrect size.


                          Do you ship internationally?

                          Yes we do! We offer delivery to all our international customers which takes approximately 3-7 working days depending on your location. We charge a flat fee of $40.00 up to 2.5kg weight.

                          Taxes: Elysian Collective can not not be held responsible for any extra charges that may be applied to your order by customs.
                           

                          Not what you were after? Email us on hello@elysiancollective.com.au or phone us on (02) 9913-7841.