Your order will be processed and sent the same day if your order is received by 2pm EST Monday to Friday. We use Australia Post on all Australian orders. Once you receive a dispatch notification your parcel should arrive within 1-2 business days pending on which option you chose for delivery.
What are your shipping costs?
Standard Post (1-5 days) - $10.00
Express Post (Next day Delivery) $15.00
International Delivery - $30.00
Oh no! My item is not quite right - what should I do?
All returns are to be addressed to:
Shop 4, 49 Waterloo Street, Narrabeen NSW 2101
Please email tracking number and once we receive your item we will be in touch. Please note we are not responsible for any delivery costs for any returned items.
Please allow up to 7 days for your return to be processed.
All AfterPay and ZipPay orders can only be exchanged online. Our boutiques are not able to process exchanges or action credit notes.
We are happy to provide an exchange or credit note on all full priced items. Sale items are strictly exchange over. Items that have been further reduced with a coupon or promotional code are final. We do not accept refunds for change of mind, incorrect size or wrong decision.
What are your store hours?
We are open every day (yes we love our store!)
Mon - Fri: 10am - 6pm
Thursdays: 10am - 7pm
Sat & Sun: 10am - 4pm
Do you ship internationally?
Yes we do! We offer delivery to all our international customers which takes approximately 3-7 working days depending on your location. We charge a flat fee of $30.00
Taxes: Elysian Collective can not not be held responsible for any extra charges that may be applied to your order by customs.
Not what you were after? Email us on firstname.lastname@example.org or phone us on (02) 9913-7841.