FAQs/Returns/Shipping

    I've just placed an order! When should I expect to receive it?

      Your order will be processed and sent the same day if your order is received by 2pm EST Monday to Friday. We use Australia Post on all Australian orders. Once you receive a dispatch notification your parcel should arrive within 1-2 business days pending on which option you chose for delivery.

      What are your shipping costs?

        Standard Post (1-5 days) - $10.00

        Express Post (Next day Delivery) $15.00

        International Delivery - $30.00

         

          Oh no! My item is not quite right - what should I do?

            We are so sorry to hear! Please email info@eylsiancollective.com.au as soon as possible to advise you wish to return your order. Please note we don't offer refunds for change of mind, incorrect size or wrong decision, however we are happy to offer a credit note or exchange for another item.


            All returns are to be addressed to:

            ELYSIAN COLLECTIVE,
            Shop 4, 49 Waterloo Street, Narrabeen NSW 2101

            Please email tracking number and once we receive your item we will be in touch. Please note we are not responsible for any delivery costs for any returned items.

            Please allow up to 7 days for your return to be processed.

            All AfterPay and ZipPay orders can only be exchanged online. Our boutiques are not able to process exchanges or action credit notes.

             

              Am I able to exchange an online item in one of your stores?
                Yes (and no!) if you purchased an item using a debit/credit card, gift voucher or credit note you can pop into one of our stores to complete your exchange. 

                 

                  What is your return policy?

                    We are happy to provide an exchange or credit note  on all full priced items. Sale items are strictly exchange over. Items that have been further reduced with a coupon or promotional code are final. We do not accept refunds for change of mind, incorrect size or wrong decision.

                    What are your store hours?

                      We are open every day (yes we love our store!)
                      Mon - Fri: 10am - 6pm
                      Thursdays: 10am - 7pm 
                      Sat & Sun: 10am - 4pm

                       

                        I would like to pre-order a particular style. What is involved?
                          We offer pre-order on exclusive pieces that we have limited units in. This means you will be able to secure your size before the release date. You will be required to pay the total amount due at the time you place your pre-order. Please note whilst we can not guarantee an exact date of arrival, and can only given you an estimate, we will endeavour to keep you as informed as possible. Our returns policy remains the same for pre-orders and we are unable to provide a refund for change or mind, wrong decision or incorrect size.


                          Do you ship internationally?

                          Yes we do! We offer delivery to all our international customers which takes approximately 3-7 working days depending on your location. We charge a flat fee of $30.00

                          Taxes: Elysian Collective can not not be held responsible for any extra charges that may be applied to your order by customs.
                           

                          Not what you were after? Email us on info@elysiancollective.com.au or phone us on (02) 9913-7841.